Welcome to Horxa! We want your shopping experience to be simple, secure, and enjoyable. Below are answers to the questions we receive most often about our premium vanity sets and coffee tables. If you need additional assistance, our customer support team is always happy to help.

What products does Horxa sell?

Horxa specializes in premium-quality vanity sets and coffee tables designed to enhance the beauty, functionality, and comfort of your home. We carefully select products that combine stylish designs, durable craftsmanship, and long-lasting value.

Do you offer free shipping?

Yes. We proudly offer free standard shipping on all eligible orders shipped within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days after your payment has been successfully confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

How long does shipping take?

After your order has been processed, standard shipping usually takes 5–7 business days, depending on your delivery location within the United States.

Do you ship internationally?

At this time, Horxa ships only within the United States. We do not currently offer international shipping.

How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number and tracking link so you can monitor your package throughout delivery.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible.

We can only make changes or cancellations before your order has entered processing or shipping. Once an order has shipped, it cannot be modified or canceled.

What payment methods do you accept?

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

All transactions must be successfully authorized before orders are processed.

Is my payment information secure?

Absolutely. Your payment information is protected using SSL (Secure Socket Layer) encryption and processed through trusted, industry-standard payment providers.

We do not store your complete payment card information on our servers.

What is your return policy?

We offer a 14-day return policy. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item meets our return eligibility requirements.

Please review our Return Policy for complete details.

How long does it take to receive a refund?

Once your returned item has been inspected and approved, refunds are processed back to your original payment method within 1–2 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.

What should I do if I receive a damaged or incorrect item?

We sincerely apologize for any inconvenience.

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can quickly arrange a replacement or appropriate resolution.

What happens if my package is delayed or lost?

Although most orders arrive on time, unexpected carrier delays may occasionally occur.

If your package appears delayed or you believe it has been lost, please contact us. We will work directly with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Are product dimensions listed?

Yes. Detailed dimensions, specifications, and product information are provided on every product page to help you make an informed purchase.

If you need additional measurements or product details, please contact our support team before placing your order.

I didn’t receive my order confirmation email. What should I do?

Please check your spam, junk, or promotions folder first.

If you still cannot locate your confirmation email, contact our customer support team, and we’ll be happy to resend your order confirmation.

How quickly does customer support respond?

Our customer support team strives to respond to all inquiries within 1 business day during normal business hours.

Why should I choose Horxa?

At Horxa, we are committed to providing:

• Premium-quality vanity sets and coffee tables
• Stylish, durable, and carefully selected products
• Free U.S. shipping
• Secure online payments
• Fast order processing
• Easy 14-day returns
• Responsive customer service
• A safe, reliable, and customer-focused shopping experience

Your satisfaction is our highest priority.

Contact Us

If you have any questions, we’re here to help.

Phone: +1 (406) 628-0172

Email: support@horxa.com

Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Address:
Laurel Airport Rd
Laurel, MT 59044
United States

Thank you for choosing Horxa. We appreciate your trust and look forward to helping you create a beautiful home with our premium furniture collection.